-General terms and conditions
Recall that sending an order is a binding commitment, implies the signing of a contract and triggers a mechanism for which, Pro-Eko S.R.L., moves people, documents and merchandise, then supports costs. Therefore if the conditions of sale or the detail of the order do not reflect the expectations of the customer, please do not confirm the order itself, even an e-commerce company is made of many people whose work deserves respect.
How to behave at the time of delivery of a product?
It is good to know that, at the time of the delivery of the goods by The courier, the customer is obliged to check that the packaging is intact, not damaged, neither wet or otherwise altered, even in the closing seals. The goods travel at the customer's peril. At the moment when the customer chooses the option "Insured shipment", so that the insurance cover is valid is a prerequisite, if the customer is experiencing anomalies when the product is received, even a minimum scratch or Burglary, accept the product by writing on the document provided by the Bellboy: "You accept with reserve" (describing the anomaly or imperfection found).
To assert the insurance coverage is not enough to write "You accept with reserve" or "you accept with reserve of control", but must be clarified the reason for the reserve in a detailed way.
If the delivery man refuses to make a detailed reservation, refuse the goods by communicating the incident to Pro-Eko S.R.L. The delivery times may vary according to the warehouse of departure of the goods and the place of destination thereof.
From the moment Pro-Eko S.R.L. Has verified the payment of the asset, forwards the order to the warehouse of competence that prepares the goods and confirms that the good is ready to be shipped.
At this point the Pro-Eko S.R.L. Invoice the asset or issue a tax receipt and produce the documents necessary for the shipment of the same. If the customer wishes to invoice instead of a tax receipt, he must notify him promptly at the order by means of mail, otherwise the material will be delivered with a tax receipt, without the possibility of subsequent modifications.
The carrier withdraws the goods and provides for delivery.
The customer can buy only the products in the electronic catalogue. The technical information related to the products, included in the shop, refer to the technical characteristics provided by the manufacturer or Pro-Eko S.R.L. In spite of this, inconsistencies may occur between what is stated by the producer and the good itself. Pro-Eko S.R.L., therefore, reserves the right to modify the technical information of the products in order to adapt them to those provided by the producers, without any prior notice. It is understood that the image accompanying the descriptive card of a product, and the card
Descriptive itself may not be perfectly representative of its characteristics, and differ by color, size, accessory products present and characteristics.
All the prices on the site are intended to be prices to the public and, therefore, inclusive of VAT. Pro-Eko S.R.L. reserves the right to change prices at any time, without notice, due to the constant price fluctuations of the product typologies treated. .
These general conditions of sale (hereinafter "general conditions") govern the sale of products marketed by Pro-Eko S.R.L. All purchase agreements concluded through the Pro-Eko S.R.L. Shop And according to the procedures indicated between the supplier and the customer, they will be governed by these general conditions. On-line trading contract means the distance contract, i.e. the legal shop concluded between a supplier and a customer in the context of a system for the sale of goods or services at a distance, organized by the supplier who, for that Contract employs remote communication technology called the Internet.
After the Online purchase procedure, the customer undertakes to provide the printing and preservation of these general conditions of sale as well as the specifications of the product under purchase (art. 3 and 4 of the DLS. n ° 185/1999). However, both the images and the technical data sheets are indicative and may not correspond to the actual characteristics of the product. Pro-Eko S.R.L. , cannot be held liable for any inconsistencies.
The purchaser undertakes to send to Pro-Eko S.R.L. By means of the appropriate registration procedure, its data in order to be able to start the procedure accurately for the execution of this contract.
It is expressly prohibited for the purchaser to enter false and/or fancy data in the registration procedure necessary to activate the process for the execution of this agreement and the related further communications; The personal data transmitted by the customer must correspond to his/her real data and not of third persons or of imagination.
The customer raises Pro-Eko S.R.L. From any liability arising from the issuance of erroneous tax documents due to errors relating to the data provided by the customer, the customer being the sole person responsible for the correct insertion.
The manufacturer's conventional warranty is provided in the manner illustrated in the listing and according to the Italian state's order.
The customer sending the order through the sales system defined e-commerce, usable through the site, allows Pro-Eko S.R.L., to send successive communications by telephone, fax, SMS and e-mail, in order to complete the conclusion And the execution of the sales contract. The sales contract between the customer and Pro-Eko S.R.L. It is meant to be concluded in Italy and governed by Italian law. The conditions contained in this document may be modified by Pro-Eko S.R.L. Without notice and will be valid from the date of publication. All products marketed by Pro-Eko S.R.L. They are covered by the manufacturer's conventional warranty and the 24-month warranty for compliance defects, pursuant to Dlgs N. 24/02. In order to benefit from the warranty service, the customer must retain the invoice (or the DDT) he/she will receive together with the purchased goods. The customer agrees to send the invoices through the e-mail tool and more precisely by e-mail and fax, as an alternative to the traditional submission by paper mail in compliance with the Legislative Decree N ° 52 of February 20, 2004 reiterated By the Ministerial Circular n045/E of 19 October 2005.
At the receipt of the product, Pro-Eko S.R.L. After having verified, at its sole discretion that the product present or not functional anomalies or imperfections such as to be considered covered by the guarantee, it will send to the customer a new product identical or superior to the one returned, or, if not more Available, upon restitution of sums: except for the shipping costs necessary for the refund, which will remain at the total charge of the customer. If the anomaly referred by the customer does not, always at the sole discretion of pro-Eko s.r.l., be considered traceable to the returned product, therefore considered by pro-Eko s.r.l. Working perfectly, the Pro-Eko S.R.L., heard the customer and at its expense, will postpone the product. In this case there is no refund of sums in place of the product. The waiver by the customer of the postponement of the product, to be formalized in writing to Pro-Eko S.R.L., eg. Because in the meantime it was done in another way, or otherwise the postponement of the material was not considered convenient, or for any reason, will not give rise to the restitution of sums.
Expected that the reputation, honorability and good name enjoyed by the Pro-Eko S.R.L. They are necessary prerequisites for the continuity of its business, entrepreneurial activity, with a commitment of appreciable financial investments; As well as the commitment of those others (company or person) directly or indirectly contribute their work to achieving the same corporate purposes (profit), Pro-Eko S.R.L. It will pursue in all the sites, even criminal if necessary, with application for compensation of all the damaged and the suffering, those who, following a malfunction related to the support, should leave negative or neutral feedback: even before having Fulfilled the above specified in the first instance to the verification of the anomaly and, in the second instance, to the eventual dispatch of the product, in the manner, terms and conditions all (unquestionable) also specified above. I also warn you that the purchase or the simple offer on our products, automatically binds the purchaser to the contractual conditions all the earlier and hereafter agreed expressly.
24-month warranty AI. Directions of the Dlgs N. 24/02 applies to the product which has a defect in conformity, provided that it is used correctly, respecting its intended use and the provisions of the enclosed technical documentation. This warranty, in accordance with the DLGS. N. 24/92, is reserved only for the private consumer (a natural person who purchases the goods for purposes not relating to his or her professional activity, or makes the purchase without indicating in the order form a reference of VAT). In the event of a defect in conformity, Pro-Eko S.R.L. It shall, without charge to the customer, restore the conformity of the product by repair/replacement or reduction of the price, until the termination of the contract. If, as a result of intervention by an authorised service centre, there is no defect in conformity within the meaning of Dlgs N. 24/02, the customer will be charged any verification and recovery costs required by the authorized service, as well as the transport costs incurred by Pro-Eko S.R.L.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation; to limit damage to the Original packaging, it is recommended, when possible, to insert it into a second box;
It should be avoided in all cases the affixing of labels or adhesive tapes directly to the original packaging of the product.